IG Apex Exchange September 10 - 13, 2023Telus Centre, Calgary, AB
FAQ for IG Apex Exchange

Frequently Asked Questions

2023 IG Apex Exchange Experience

Registration

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Who can attend the conference?

Registration is open to IG Wealth Management Consultants, Associates, Assistants, Field Leaders, and their guests. Select Head Office groups are also eligible for attendance.

How much does 2023 IG Apex Exchange cost?

Click here for ticket types, inclusions, and fees.

How do I register for IG Apex Exchange?

You can register by following the registration button on the top right corner of the screen.

How will I be charged?

The registration fee, guest fee and any applicable optional activities/tours will be charged in full, as one payment after the conference in Q4, to the payment method selected during registration. Charges processed via practice/education credits cannot be reimbursed.

Registration fees will be treated differently for Regional Vice-President’s. An email with details will follow in the coming weeks.

What does registration include?

Click here for ticket types, inclusions, and fees.

What happens once I register?

Once you register, you will receive an email confirmation. Further details of the live event, and session/tour registration (if applicable) will be sent later this year for in-person attendees. For virtual on-demand attendees, detailed instructions on how to access the recordings will be sent to you on the week of September 18th.

If I cancel my registration, will I get a refund?

Cancellations for in-person registrations received prior to August 1st, 2023 will be charged a non-refundable $229 processing fee. Any cancellations received after this date will be charged the full registration fee. All cancellation requests must be emailed to the Apex Exchange mailbox.

To avoid cancellation penalties, you may transfer your registration to another Consultant but will be responsible for notifying the Apex Exchange mailbox.

Virtual registrations are non-refundable and non-transferrable.

What if I need to switch my in-person registration to a virtual registration?

If for some reason you can no longer attend IG Apex Exchange in person, please notify the Apex Exchange mailbox prior to August 1st, 2023 to switch to virtual attendance. If you request a switch after this date, you will be charged the full in-person registration fee.

Guest Registration

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Can I bring a guest?

Yes, we encourage you to bring a guest/partner. No better place to experience the IG culture then the IG Apex Exchange! Non-business guest tickets are designed specifically for guest/partners (non-field members). We value our IG families and community and know what an important role they play in your success, and we’d love to be able to tell them that in person.

Associates, assistants, and fellow team members are also able to join your IG Apex Exchange experience by purchasing their own general registration ticket.

What can my guest attend?

There are two non-business guest ticket options. For details on pricing and inclusions for each option, please click here.

Why do I have to pay for my guest?

While we love to include everyone, we are also doing our best to ensure event registration fees remain accessible for all – even while costs are rising. The non-business guest fees have been structured to simply cover the per-person costs at each function they attend, per ticket type. These are simply pass-through costs for what the venue is charging us to host that extra person.

Virtual On-Demand Registration

On-Demand sessions will be offered in English only.

What is included with virtual registration?

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IG Apex Exchange General Session recordings will be delivered on a digital platform, Bizzabo. Recordings of all General Session content, as it was delivered on-site, will be included with virtual on-demand registration. Workshops and/or Exchange Hub activities are not included in virtual recordings. General session recording will be available within 72 hours post-event and will remain available for 30 days post-conference.

What if I am not available during the conference dates?

If you are unable to attend the IG Apex Exchange in person, our virtual on-demand recording is another great way to experience the top-tier speakers and valuable content. General session recording will be available within 72 hours post-event and will remain available for 30 days post-conference for viewing at your leisure. Purchase here for on-demand viewing.

How long is On-Demand viewing available for?

On-demand viewing availability will vary from session to session, but most are available for 30 days post-conference. Please be sure to watch early to avoid disappointment.

How do I log in to participate?

For virtual on-demand attendees, detailed instructions on how to access the recordings will be sent to you on the week of September 18th.

Can I share my virtual registration?

Each virtual participant must have their own unique login.

What do I need to do before viewing the on-demand sessions?

To attend, you must have access to internet and a web browser. This can be on your computer, laptop or mobile device although we suggest attending on a computer for the best experience. Please be sure that you are using Google Chrome or Microsoft Edge to access the conference. The platform will not function on Internet Explorer. To switch your default browser to Google Chrome, follow these instructions and to switch your default browser to Microsoft Edge, please follow these instructions.

CE Credits

Can I get continuing education credits?

IG Apex Exchange will offer up to 4 CE credits for select Workshops - subject to accreditation approval as determined by accreditation bureaus. All workshops are limited capacity, subject to availability and require advanced registration. Attendees must have proof of attendance and complete a quiz for each accredited session to receive their CE Credits/ Professional Development Units. Click here for more details.

French Language

Will there be French sessions?

The 2023 IG Apex Exchange will be delivered in English. All IG team members are invited to attend.

Onsite Details

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What should I wear to the conference?

Please see the recommended dress code associated with each business and social event. Dress guide details can be found below.

Conference Days: Business Attire
Dress pants, collared shirt, sports coat (ties are optional), dress, skirt and blouse.

Welcome Reception: Country Western Themed - Casual
Jeans, chambray, denim, tartan, or flannel shirt, cowboy hat and boots...yee haw!

IG Celebration Gala: Cocktail Attire
Suit, dress, skirt and blouse.

What If I have questions onsite?

Please visit the registration desk and speak with the staff available. They will be happy to help you.

If you have any other questions, concerns or run into any issues, please contact the Apex Exchange mailbox.

Questions?Questions? General Registration & Optional Activity Questions – Email igapex@creativegroupinc.com Program Related & Compensation Questions - Email IG Apex Exchange Mailbox